Solvera SecuritySupport
Questions about the App or your subscription? Email us. If something isn't working, mention your iPhone model and iOS version.
support@forteya-security.comWhere did Forteya Security App go?
It's the same app with a new name: Solvera Security. Your settings and subscription carry over, and there is nothing to reinstall. Update the App from the App Store to see the new name and icon.
How do I turn on WebShield and AdBlock?
Switch them on in the App and follow the steps it shows. iOS may ask you to allow them in Safari settings.
How do I turn on SMS Filter?
Open Settings > Apps > Messages > Unknown & Spam and choose Solvera Security under SMS Filtering. Menu names can differ slightly between iOS versions. The filter only sees texts from numbers that are not in your contacts.
How does Identity Monitoring work?
Add your email address in Identity Monitoring. The App checks it against publicly known data breaches and checks again from time to time. If the address shows up in a new breach, you get a notification, so keep notifications allowed for Solvera Security in Settings > Notifications. If a breach is found, change the password for that account and turn on two-factor authentication where you can.
What does Password Safety check?
It rates how strong a password is. The check runs on your iPhone, and the password is not sent anywhere or saved.
How do I turn on Wi-Fi Security?
Open Wi-Fi Security in the App and tap the power button. The App picks a server for you. The first time, iOS asks whether the App may add a VPN configuration: tap Allow and confirm with Face ID, Touch ID or your passcode. Once the status reads Secure, the connection is on.
Wi-Fi Security won't connect
First check that the internet works with Wi-Fi Security switched off. If it does, go to Settings > General > VPN & Device Management > VPN and delete the App's profile (it may still be listed as Forteya). Then connect again from the App so the profile is added back. Restarting the iPhone also fixes many connection problems.
Does the App scan my iPhone for viruses?
No. iOS does not let apps scan the device, and Solvera Security does not claim to. It offers the tools listed on the home page.
Do you keep logs of what I do online?
No. We do not record the websites you visit, the content of your traffic or your DNS requests. Details are in the Privacy Policy.
Does the App use analytics?
Yes. The App uses AppsFlyer to measure installs from our campaigns, and Firebase Analytics and Crashlytics to see how features are used and to fix crashes. They never receive your email address, passwords, messages or browsing activity. To opt out, email privacy@forteya-security.com. Details are in the Privacy Policy.
How do I cancel my subscription?
Open Settings, tap your name, then Subscriptions. Choose Solvera Security and tap Cancel Subscription. To avoid being charged, cancel at least 24 hours before the current period or free trial ends. Deleting the App does not cancel the subscription.
How do I restore my purchase on a new iPhone?
Sign in with the Apple Account you used to subscribe, open the App and tap Restore Purchases on the subscription screen.
How do I get a refund?
Refunds are handled by Apple. Go to reportaproblem.apple.com, sign in, find the purchase and choose Request a refund.